CUSTOMER SERVICE POLICY

This Customer Service Policy sets unified service norms covering pre-sales consultation, order auditing, logistics arrangement and after-sales support. All clauses apply equally to global customers to guarantee standardized, professional cross-border shopping services without regional bias.

Our service team offers targeted guidance including formula selection, ingredient introduction, fitness goal matching, dosage suggestions and storage precautions. We assist users in picking suitable protein and supplement products according to their exercise intensity, physical conditions and personal preferences.

After payment confirmation, our team completes order verification, product quality inspection, sealed moisture-proof packaging and shipment scheduling within 1 to 3 business days. All powdered nutritional goods are packed with shockproof and leak-proof materials to prevent leakage or damage during long-distance international transportation.

All cross-border orders follow the same delivery cycle worldwide. The estimated transit time for every region is 6 to 12 business days. Expedited shipping service will never be provided for any order to maintain consistent logistics arrangements for all users.

All sports nutrition products enjoy unlimited free worldwide shipping permanently. No delivery fees, processing fees or regional extra costs will be generated during checkout. All payment transactions are calculated and finalized uniformly in US dollars.

All orders come with a valid 60-day return window calculated from the date customers confirm package receipt. Users can submit formal return applications within this period for product quality defects, packaging breakage, incorrect item delivery and other non-artificial abnormal issues.

Once returned goods arrive at our warehouse and pass official quality inspection, all refund auditing, verification and fund release work will be fully finished within 5 to 10 business days. Refunds will be transferred back to the original payment account in US dollars.

All consultation messages, order troubles and after-sales applications are processed fairly regardless of order amount, purchasing area or consumption frequency. No preferential or discriminatory arrangements will be made for any customer case.

We steadily upgrade service workflows combining global user feedback and American nutritional e-commerce compliance standards. We improve consultation response speed, logistics tracking transparency and after-sales problem resolution efficiency on an ongoing basis.

We uphold sincere, rigorous and responsible service attitudes. We treat every nutritional purchase related to physical health seriously, delivering reassuring and thoughtful full-cycle shopping experience for all fitness consumers.