REFUND POLICY

This Refund Policy establishes unified, fair return and refund standards for all protein powders and workout supplements sold online. It protects the legitimate rights and interests of global fitness customers and standardizes after-sales processing procedures for cross-border nutritional commodity transactions.

All global orders enjoy a 60-day return period starting from the customer’s package delivery confirmation date. All return applications must be submitted within this valid timeframe to obtain official inspection and refund eligibility.

Returned nutritional products must remain unopened, sealed, unused and within valid shelf life. All original outer packaging, sealing stickers, product manuals and attached accessories must be kept intact. Opened, consumed, contaminated or artificially damaged goods cannot be accepted for returns.

We support full refunds, partial refunds or product replacements for quality problems arising from our production and delivery links, including ingredient defects, packaging leakage, wrong product delivery and package damage during international transit.

Customers applying for returns due to product quality faults need to provide clear photos or video materials to verify abnormal conditions. Our after-sales team will conduct objective evaluation and propose targeted solutions according to actual situations.

After returned goods arrive at our warehouse and pass official quality inspection, all refund review, verification and capital issuance procedures will be completed within 5 to 10 business days.

All refund amounts are calculated and settled in US dollars based on the actual payment amount of the original order. Refund funds will be returned to the original payment channel, and the final arrival time depends on the processing rules of banks and payment platforms.

Discounted seasonal supplement bundles, limited-edition formulas and regular-priced nutritional goods implement identical refund standards. No discriminatory after-sales restrictions will be imposed on promotional discount orders with genuine quality defects.

We do not accept unconditional returns caused by personal subjective dislike of taste, inappropriate formula selection or individual physical adaptation problems without objective product quality faults. All return judgments abide by official policy standards.

We reserve the right to adjust this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be resolved in accordance with the latest officially released policy version.